Refund and Credit Policy

At Fire Risk Consultancy Ltd we aim to provide high-quality, flexible online learning experiences. To ensure fairness and transparency, please review our refund and credit policy below:

Access-Based Refund Policy

• No Refunds After Access: Once a course has been accessed, refunds are not available.
• Credit Note Option: If you have accessed no more than one (1) module/unit, you may request a credit note for the full value of the course. This credit can be used towards any other course offered by Fire Risk Consultancy Limited..
• Discretionary Credit Notes: If you have accessed more than one (1) module/unit and would still like to request a credit note, please contact us. We will assess your request on a case-by-case basis and may offer a credit note at our discretion.

How to Request a Credit Note

Please email us at enquiries@frconline.co.uk with the following details:

• Your full name and email address used to register
• Course title
• Reason for requesting a credit note
• Number of modules accessed

We aim to respond to all queries within 3–5 business days.

If you have questions or concerns about this policy or your eligibility for a credit note, please don’t hesitate to contact us at enquiries@frconline.co.uk